PURCHASE AND MEMBERSHIP TERMS AND CONDITIONS FOR DRUGSTOREONLINE.CO.UK.CO.UK (DRUGSTOREONLINE.CO.UK)
MEMBERSHIP
Drugstoreonline.co.uk.co.uk is a members club that provides large discounts on well-known, high quality products directly from major suppliers within the EU. To become a member, you must be over 18 years of age, which you are required to confirm when you register and make your first purchase. Drugstoreonline.co.uk.co.uk is only for private customers. Membership costs £7.99 per month. Your subscription is deducted every month, until you no longer wish to be a member. You can terminate your membership at anytime by logging into Drugstoreonline.co.uk.co.uk via the person symbol located in the top right-hand corner of the homepage and afterwards, selecting “Membership” from the menu tab. You may also cancel your membership in writing by sending an email to info@Drugstoreonline.co.uk.co.uk. You can also make a purchase at Drugstoreonline.co.uk.co.uk without creating a membership. By choosing Normal Prices you will not create a membership when buying. We recommend that you take advantage of the extra reduced membership prices and use your free 30 day trial period to test how the membership works for you. You can terminate your membership at any time if it does not meet your expectations.
HOW TO PURCHASE
When shopping at Drugstoreonline.co.uk.co.uk you can choose between two purchase methods. If you wish to become a member and gain access to the many discounts and special offers, please choose the Member Price when you add a product to your basket. If you choose to buy at Member Price, you will automatically add a membership to your shopping cart. If you already have a membership, simply log into your account before shopping on Drugstoreonline.co.uk.co.uk. If you are a new member, you will be offered a free intro period. If you have previously been a member of Drugstoreonline.co.uk, you will be added a monthly membership at the price of £7.99 with your order and reactivate your membership. If you do not want to be a member, you can choose to buy your items at Normal Prices. In that case, you will not be added a membership in the payment process. We recommend that you use your free trial period and thereby get the additional discounts on your first order. Remember that you can unsubscribe from your membership whenever you wish. Once your order has been completed, you will receive an order confirmation via email. You will receive another email once we have dispatched your order. If you would like to receive a physical copy of your order confirmation, please send an email to info@Drugstoreonline.co.uk.co.uk.
ORDERS
On Drugstoreonline.co.uk.co.uk, it is only possible to order products via our website. If you have queries relating to products that are not listed on the website, please drop us a line at info@Drugstoreonline.co.uk.co.uk.
ABOUT PRICES ON DRUGSTOREONLINE.CO.UK.CO.UK
At Drugstoreonline.co.uk.co.uk you will find two types of prices under each product: Member Price and Normal Price. Member Prices are only available to members. As a member you can save up to 80% on more than 500 products. In order to avoid any resale, it is only possible to buy up to 6 pieces of the same item at the Member Price in one order. Normal Prices are for those customers who do not want membership. The Normal Price does not provide the same member discount, but will often still be low compared to other stores and webshops.
PAYMENT
All payments are completed via Stripe.com as payment gateways. On Drugstoreonline.co.uk.co.uk, you can pay using VISA, VISA Debit, VISA Electron, MasterCard or Maestro. All payments and card charges are factored into product pricing and regulated therein by Drugstoreonline.co.uk. Payment can only be made using a credit card. Payment is deducted from your account upon order dispatch from Drugstoreonline.co.uk.co.uk or upon commencement of your membership. You will not be deducted for an amount in excess of what is approved upon completion of your purchase.
All prices are shown inclusive of VAT and are current market prices. When you shop on Drugstoreonline.co.uk.co.uk, all agreements are made in English.
DELIVERY
Orders made on Drugstoreonline.co.uk.co.uk are delivered by DPD and Hermes. The expected delivery time is 2-7 business days (after dispatch). For members of Drugstoreonline.co.uk the shipping price is 4,95 GBP. For Non Members delivery costs 10,95 GBP. Please note that Drugstoreonline.co.uk.co.uk only delivers to the United Kingdom mainland. Drugstoreonline.co.uk is responsible for purchased products until they have been delivered.
CANCELLATION POLICIES AND RETURN OF PRODUCTS
RETURNS POLICY
We hope that you will be happy with your Drugstoreonline.co.uk purchase. However if you need to return any item we will happily refund or exchange it provided it is within 14 days of delivery, in its original packaging and with proof of purchase.
It is not possible for you to cancel your order by refusing to accept delivery, unless you have given a clear articulation of your decision to cancel via email, info@Drugstoreonline.co.uk.co.uk.
In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.
UNWANTED GOODS
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase).
RETURNING PRODUCTS
If you wish to return your order, please do so without undue delay (14 days at the latest after notifying us of your decision to return your purchase). You are required to cover any expenses related to returned products. It is your responsibility to make sure that any products that are to be returned are securely packed.
BY POST
– Where possible please try and use the original packaging when sending your items back and ensure it is securely packaged as Drugstoreonline.co.uk cannot be held responsible for any damage during posting.
– Please keep your proof of postage until we have confirmed your refund has been processed.
THE CONDITIONS OF RETURNED PRODUCTS
Any depreciation in value related to product use that is improper or different from its intended use and function is paid for by the customer. However, if you damage the product through misuse or carelessness and seek reimbursement, you may end up receiving only a small part or none of the purchase price back if you return it, depending on the commercial value of the product(s) in question and the nature of the given incident.
In the case of beauty products, fragrances and cosmetics, the original packaging can play a significant part in determining the value of the product(s) in question. We therefore encourage you to send items in an undamaged condition.
REFUND OF PURCHASE PRICE
If you exercise your cancellation right, we refund all payments received, including any prepaid delivery expenses. However, additional expenses resulting from your own choice of delivery methods that differ from the cheapest standard delivery option that we offer, are not refunded. Payment is made without undue delay and under all circumstances, 14 days at the latest from the date on which we receive notice of your decision to cancel your purchase. Refunds are issued in the same format as the original payment method.
We reserve the right to withhold your refund until we have received the products that are to be returned, unless you can provide proper documentation to this effect.
If you wish to cancel your purchase, send your product (s) to:
K&K GLOBAL INVESTMENTS LTD
Office No 5
The Round House
Dormans Park Road
East Grinstead
RH19 2EN
Email: info@Drugstoreonline.co.uk.co.uk
Telephone no.: 07538340620
WHAT DO I NEED TO RETURN?
In order to expedite the return process, please include a copy of your order confirmation and copy invoice in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself.
YOUR RIGHT TO COMPLAIN
Drugstoreonline.co.uk offers the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behaviour. Note that for products with a limited lifespan, your right to complain is limited accordingly.
HOW QUICKLY SHOULD I FILE A COMPLAINT?
Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased on Drugstoreonline.co.uk.co.uk. This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via info@Drugstoreonline.co.uk.co.uk, after which we will address the issue in question. Complaints are considered timely if they are filed within two months after product faults have been detected.
DEFECTIVE PRODUCT(S)
In case a product is faulty or missing parts and you wish to file a complaint, send the item in question to:
www.Drugstoreonline.co.uk.co.uk
K&K GLOBAL INVESTMENTS LTD
Office No 5
The Round House
Dormans Park Road
East Grinstead
RH19 2EN
Email: info@Drugstoreonline.co.uk.co.uk
Telephone no.: 07538340620
When you return a defective product, you are required to disclose the problem in as detailed of a manner as possible. In order to expedite the process, we also advise you to include additional identifying information such as an order number, invoice copy or an email address.
Note: We don’t accept packages sent by Cash on Delivery (COD).
COMPLAINTS
If you are not satisfied with your membership or purchase, you are welcome to contact us via email at info@Drugstoreonline.co.uk.co.uk.
CHILDREN AND MINORS
When you register on Drugstoreonline.co.uk.co.uk, you are required to confirm that you are over 18 years of age. If you are under 18, registration and subscription needs to be completed by a parent or a legal guardian. An agreement can be easily revoked by a parent or a legal guardian if it has been made by a minor.
YOUR PERSONAL INFORMATION
When you register on Drugstoreonline.co.uk.co.uk, your name, address, telephone number and email are stored in an electronic customer database that is only accessible to Drugstoreonline.co.uk employees. These personal details are saved so that we can deliver your orders and in accordance with accounting legislation, which dictates that material used in relation to transactions is to be stored for 5 years after the accounting year which it is valid for. Before your personal information is saved on Drugstoreonline.co.uk.co.uk, we make sure that your consent is given and that you know exactly which information is saved. Customer information is always encrypted.
As an existing customer on Drugstoreonline.co.uk.co.uk, you always have the right to revoke your registration. You also have the right to know which of your personal details we have registered. These rights are part of the data protection act. For more information, contact us at info@Drugstoreonline.co.uk.co.uk. Drugstoreonline.co.uk is responsible for the data stored on Drugstoreonline.co.uk.co.uk. Information given to Drugstoreonline.co.uk.co.uk is not forwarded or sold to third parties. Moreover, we do not register any sensitive information. When you sign up for our newsletter, we register your email address. Your email is treated as confidential; we do not give it to anyone else. You can unsubscribe at anytime via the link in the footer of the newsletter.
COOKIES
Drugstoreonline.co.uk.co.uk uses cookies. We do so with the sole motive of making it easier for you to log in and see relevant products and new offers when you visit Drugstoreonline.co.uk.co.uk. A cookie is a file that contains data about whether you are a new or returning customer, which products you click on and other information about your behaviour on the website. A cookie is stored on your PC, tablet or mobile phone. A cookie cannot identify you as a person. It can only recognise your PC, tablet or mobile phone and ensure you view a customised version of Drugstoreonline.co.uk.co.uk. A cookie is typically stored for 12 months.
You can set your browser settings so that you get a warning when you receive a cookie. You can also delete cookies altogether from your browser. It is possible to delete your cookies via your browser’s settings, should you wish to do so. If you have questions regarding your cookies, feel free to get in touch with us via email at info@Drugstoreonline.co.uk.co.uk.
DISCLAIMER
The prices on Drugstoreonline.co.uk.co.uk are current prices, based on the market prices at any given time. Therefore, we reserve the right to changes in prices resulting from force majeure, hereunder work conflicts and missing or delayed delivery from our suppliers.
COMPANY INFORMATION
K&K GLOBAL INVESTMENTS LTD
Office No 5
The Round House
Dormans Park Road
East Grinstead
RH19 2EN
UK RETURN ADDRESS AND CONTACT DETAILS
K&K GLOBAL INVESTMENTS LTD
Office No 5
The Round House
Dormans Park Road
East Grinstead
RH19 2EN
Email: info@Drugstoreonline.co.uk.co.uk
Telephone no.: 07538340620