DRUGSTOREONLINE.CO.UK PRIVACY POLICY
Data protection is of the highest priority at Drugstoreonline.co.uk . It is therefore only natural for us to handle your data thoroughly and responsibly. In the following notice we explain what personal and user related data we collect from you, and for which purposes we store and use this data.
We have the following contact details:
K&K GLOBAL INVESTMENTS LTD
VAT UK 374172394
COMPANY INFORMATION
K&K GLOBAL INVESTMENTS LTD
Office No 5
The Round House
Dormans Park Road
East Grinstead
RH19 2EN
UK RETURN ADDRESS AND CONTACT DETAILS
K&K GLOBAL INVESTMENTS LTD
Office No 5
The Round House
Dormans Park Road
East Grinstead
RH19 2EN
Email: info@Drugstoreonline.co.uk .co.uk
Telephone no.: 07538340620
- PERSONAL DATA
Personal data is any data pertaining to an identifiable person, such as name, address, email address, telephone number and like.
When you register as a customer at Drugstoreonline.co.uk , we save your name, telephone number and email address in an electronic customer database, which is only accessible to Drugstoreonline.co.uk staff. Before we collect your personal details we ask for your express consent to do so, and ensure that you know precisely what information will be saved. We store your personal information in order to send the goods that you ordered, communicate with you, and to comply with business regulations, which according to UK accounting legislation must be stored for 5 years. In order to complete your order, some personal data will be shared with selected third parties. These include the service providers we use for logistics, transport and banking, to whom we transmit the necessary customer data for packing, delivery and payment. These service providers may only use your personal data in order to fulfill their respective tasks. Any other use of your data is strictly prohibited. Confidential information is not stored by us and is therefore never made available.
As a customer at Drugstoreonline.co.uk you have the right to withdraw your registration at any time. You also have the right to see any personal information on you that we have stored. These rights are in compliance with the General Data Protection Regulations (GDPR). For further information, please send an email to info@Drugstoreonline.co.uk .com
A) CUSTOMER ACCOUNT AND LOGIN
Every registered customer has access to a personal, password protected customer account. An email address and password is required in order to log in to this customer account. The password is sent via email as the first step of the registration process, and is neither visible nor accessible to Drugstoreonline.co.uk staff or anyone else. In the customer account you will find your personal information, information regarding your orders, and information concerning your membership. You have the ability to edit your personal details here should they be incorrect.
B) ORDER CONFIRMATION AND SHIPPING CONFIRMATION
Upon completing a purchase at Drugstoreonline.co.uk , an automated email confirming your order is immediately sent to the email address that you provided. The order confirmation comprises of the contact information (name and address) of the person to whom the goods will be sent, your order number, payment method, and an overview of the goods you have ordered. Within this email are excerpts from our general terms and conditions, including the cancellation policy and warranty information.
Once the goods have been sent, an automated shipping confirmation will be sent to the email address that you provided.
C) SERVICE-MAILS
Once you have registered as a customer at Drugstoreonline.co.uk we may send you a series of service emails on an ongoing basis:
- We send a service email in which we ask you to provide feedback in order to improve our offers to our customers. Your comments will under no circumstances be shared with manufacturers or others.
- If you add products to your shopping basket whilst logged in to your customer account without completing a purchase, a subsequent service email will be sent to you. This automated service mail only utilises and contains your email address. No other personal information is contained within it.
- We will send a service email when we estimate that some of the products previously purchased by you are about to run out. No third parties have access to this data.
- If a product is sold out at Drugstoreonline.co.uk , you have the ability to register your email address on the corresponding product page in order to receive a notification once the product is back in stock. We only save your email address for this service.
D) NEWSLETTERS
If you sign up to the Drugstoreonline.co.uk Newsletter we save your email address in order to send you news, special offers, present product selections and other information. The newsletters are sent at different intervals depending on the circumstances. You can stop receiving Drugstoreonline.co.uk Newsletters at any time by clicking on the ‘unsubscribe’ link in the newsletter, or by contacting our customer service.
E) DISCLOSURE OF DATA TO THIRD PARTIES
All personal information provided will only be collected and used by Drugstoreonline.co.uk as a responsible data processing company. Your personal information will never be made public or sold to third parties. This includes being made public to external markets and/or for research purposes. Only data necessary for fulfilling the legitimate interests of transport, delivery and payment is forwarded to responsible service providers. These service providers are only permitted to use your data in order to fulfill their specific purposes. Any other use is strictly prohibited and will under no circumstances take place.
See ‘Third Party Services’ for further information.
F) CUSTOMER SUPPORT
In case of handling support cases and orders, customer support may ask the customer to provide identification or other personal information in the specific case.
The customer can send this information via e-mail to Drugstoreonline.co.uk . After processing the case, these personal data will be deleted.
- USER DATA
User data is data that can be collected when you visit a website.
When customers visit Drugstoreonline.co.uk we register how they navigate our website, including how they reach our website, which of our sites they visit, etc. We also register which goods customers have bought with us. We do this in order to understand our customers’ behaviour, so that we can improve and optimize our websites’ functions and assortment of goods to the benefit of our customers.
- COOKIES AND IP-ADDRESSES
A cookie is a file that contains website generated information concerning, for example, whether you are a new or previously registered customer, which products you click on and how you navigate our website. We normally save cookies for a period of 12 months. Cookies are saved on your PC/laptop, tablet and/or smartphone. A cookie cannot register you as an individual being. It only recognises your PC/laptop, tablet and/or smartphone, and shows a custom version of our website.
You can change the settings in your browser so that it warns you when a website utilises cookies. You also have the ability to deactivate cookies all together. If you wish to delete your cookies, you can do so in your browser settings. If you have any questions concerning your cookies, you are welcome to send an email to info@Drugstoreonline.co.uk .com
Your IP-address is the address of the PC you use under your visit. The IP-address is registered in order to ensure that Drugstoreonline.co.uk can trace back to the PC, should there be any misuse or illegality in connection with your visit.
- THIRD PARTY SERVICES
We work in collaboration with various third party providers that place cookies on our behalf and register usage data. This covers, for example, how you happen upon the Drugstoreonline.co.uk website and which type of online advertising you click on. In this way, it is possible for us to provide user targeted online advertising, that is tailored to your individual preferences. All of this occurs anonymously; Drugstoreonline.co.uk does not store personal data like your name, address or email address for this purpose. Every detected IP-address is also anonymised.
- NO LIABILITY FOR THIRD PARTY WEBSITES AND BUSINESS PARTNERS
Drugstoreonline.co.uk does not accept any liability for third parties’ and business partners’ privacy policies. If you are interested in the third party privacy policies mentioned, we ask that you direct yourselves to them.
- DATA PROTECTION
Drugstoreonline.co.uk takes the protection of your personal data extremely seriously. We have implemented appropriate physical, technical and organisational measures designed to secure your data against accidental loss, unauthorised access, use, alteration and storage. Drugstoreonline.co.uk does not accept any liability for errors in data transfer or unauthorised access from external persons or organisations.
- QUESTIONS AND SUGGESTIONS
We can always be reached if you have an questions or comments regarding our data protection. Please contact our customer service at info@Drugstoreonline.co.uk .com
- AMENDMENT OF THE PRIVACY POLICY
Drugstoreonline.co.uk retains the right to amend its privacy policy at any time in accordance with appropriate data protection legislation.
- YOUR RIGHTS
If you wish to exercise any of the following rights please contact us via the contact information provided at the beginning of the Privacy Policy.
We will respond as quickly as possible and no later than one month from the date on which we received your request, unless the complexity and extent of requests means that we are unable to. In such circumstances, the deadline for responding will be extended to 3 months
A) RIGHT TO BE INFORMED
You have the right to be informed about the collection and use of your personal data (via this Privacy Policy).
B) RIGHT TO ACCESS
You have the right to request a copy of the personal data that we hold on you. Access may be restricted on the basis of trade secrets and/or intellectual property rights, or on the basis that the information also pertains to other identifiable individuals.
C) RIGHT TO RECTIFICATION OR ERASURE
You have the right to request that we correct inaccurate or incomplete personal data. Similarly, you have the right to have personal data erased (the ‘right to be forgotten’).
If we are satisfied that the personal data held on you is inaccurate or incomplete we will rectify this as quickly as possible. Drugstoreonline.co.uk will not comply with requests that are manifestly unfounded or excessive.
Drugstoreonline.co.uk will not rectify or erase your data where holding it is necessary to comply with a legal obligation, or where it is needed for the establishment, exercise or defence of legal claims. In such circumstances Drugstoreonline.co.uk will only store the personal data that Drugstoreonline.co.uk is legally required or entitled to, and will erase all other personal data.
D) WITHDRAWAL OF CONSENT
You have the right to withdraw your consent to Drugstoreonline.co.uk ’s processing of your personal data, in whole or in part, at any time.
Upon withdrawal of consent Drugstoreonline.co.uk will discontinue to handle your personal data, unless Drugstoreonline.co.uk is legally required or entitled to store all or parts of your personal data. In such circumstances Drugstoreonline.co.uk will only store the personal data that Drugstoreonline.co.uk is legally required or entitled to, and will erase all other personal data. The withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.
If you withdraw your consent for the processing of data necessary to use Drugstoreonline.co.uk , your customer account will no longer work as we may need to delete all of your data (some of which will be necessary for the functioning of your customer account).
E) OBJECTION
You have the right to object to the processing of your personal data by Drugstoreonline.co.uk at any time. You may also object if you believe that your personal data is being processed in violation to the consent you have given to Drugstoreonline.co.uk or in violation of applicable legislation.
Unless Drugstoreonline.co.uk can demonstrate compelling legitimate grounds for the processing, Drugstoreonline.co.uk will no longer process your personal data.
F) RIGHT TO RESTRICTION
In certain circumstances you have the right to request restriction of your personal data. You have the right to restriction of your personal data at Drugstoreonline.co.uk under the following circumstances:
- Where Drugstoreonline.co.uk is considering the accuracy of your personal data after you have challenged it, or where Drugstoreonline.co.uk is considering legitimate grounds for processing your personal data after you have exercised your Art. 21 right to objection. The restriction will apply until Drugstoreonline.co.uk has finished considering your requests.
- Where the data has been unlawfully processed by Drugstoreonline.co.uk , but you oppose erasure of your personal data and seek restriction of it instead.
G) RIGHT TO DATA PORTABILITY
As processing of your personal data is based on consent and/or contract, and as data processing is done automatically, you are entitled to data portability.
The right to data portability means that you have the right to receive the personal data that you yourself have disclosed to Drugstoreonline.co.uk in a structured, commonly used and machine readable format. You may then reuse this for your own purposes and transfer the data to another service provider.